Order, Return, and Refund Policy

EOC sells original, limited-run, and art-focused works. Because of the nature of art and made-to-order creative work, this policy is designed to be fair to customers while also protecting the artist and the integrity of the work.

1. Before You Order

• Please read the artwork description, size, medium, finish, framing, and delivery notes carefully before placing an order.
• If you are unsure about an item, ask first. We would rather clarify a detail upfront than deal with disappointment afterwards.
• Orders are confirmed only once EOC has accepted the order and cleared EFT payment has reflected.

2. EFT Orders

• EOC currently works on an EFT-only payment basis.
• An item may be reserved for a reasonable payment window, but EOC may release it if payment is not received or matched in time.
• Production, dispatch, or handover may wait until the payment has fully cleared.

3. Custom and Commissioned Work

• Custom, commissioned, personalised, adapted, or made-to-order work is generally non-cancellable once work has started.
• Where concept time, design time, material preparation, or production time has already been used, related amounts may be non-refundable.
• Customer approval of a design direction, wording, image selection, crop, or finish counts as acceptance of that choice.

4. Returns

• Change-of-mind returns are generally not accepted for original artworks, limited-run works, custom work, or commissioned work.
• If a standard non-custom item was supplied incorrectly or is materially defective, contact EOC as soon as reasonably possible so that the matter can be assessed.
• Returned items must be in the same condition in which they were supplied, unless the issue being reported is the defect itself.

5. Damage or Incorrect Supply

• If an item arrives damaged, or if you believe the wrong item was sent, notify EOC promptly and preferably within 48 hours of receipt.
• Please include photographs of the item, the packaging, and the shipping label where possible.
• EOC will review the issue and may offer repair, replacement, refund, or another reasonable remedy depending on the circumstances and what the law requires.

6. Refunds

• Where a refund is approved, it will usually be paid back by EFT into a bank account nominated by the customer and reasonably verified by EOC.
• Refund timing may depend on when the returned item is received, inspected, and approved.
• EOC may deduct direct costs already irreversibly incurred where the law allows this and the order was custom or specially prepared.

7. Contact Us About a Return

• Email: dG91Y2hAZW9jYXJlc3MuY28uemE=
• Phone: MDYwLTM3Mi04NjA0
• Address: NTYgRG9ycCBTdHJlZXQsPGJyLz4KUGVlcmxlc3MgUGFyayBOb3J0aCwgS3JhYWlmb250ZWluLCBDYXBlIFRvd24sPGJyLz4KV2VzdGVybiBDYXBlLDxici8+ClNvdXRoIEFmcmljYSA3NTcwIA==